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Optimum by Altice offers cable television, internet and home phone service under the Optimum Online, Optimum TV and Optimum Voice brands. Optimum serves homes and businesses in New York, New Jersey, Connecticut, and parts of Pennsylvania, as well as Colorado, Montana, Utah and Wyoming.
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Please let us know what issue you are experiencing with Optimum:
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1.98 out of 5 21,213 ratings
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Problems in the last 24 hours in Morris Plains, New Jersey
The chart below shows the number of Optimum reports we have received in the last 24 hours from users in Morris Plains and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Optimum. Are you experiencing issues or an outage? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Optimum users through our website.
Internet (56%)
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TV (19%)
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Wi-fi (11%)
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Total Blackout (7%)
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E-mail (5%)
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Phone (2%)
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Live Outage Map Near Morris Plains, Morris County, New Jersey
The most recent Optimum outage reports came from the following cities:Kenilworth, Landing, Randolph, Scotch Plains, Parsippany, Florham Park, Maplewood, Springfield, Summit, Chatham, Mountain Lakes, Lake Hiawatha, Short Hills, Boonton and Hopatcong.
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| City | Problem Type | Report Time |
|---|---|---|
 Kenilworth | Internet | |
| Landing | Phone | |
| Randolph | TV | |
| Scotch Plains | Internet | |
| Parsippany | Internet | |
| Randolph | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Optimum Issues Reports Near Morris Plains, New Jersey
Latest outage, problems and issue reports in Morris Plains and nearby locations:
- Susan Cohan (@susancohan) reported fromBoonton, New Jersey
@CBSNews @optimum Two nights of frozen screens streaming news from the CBS app on @AppleTV #wtf
- Clint Brown (@HesMrBrown) reported fromLedgewood, New Jersey
@OptimumHelp we've had no internet for the last hour and half. What is issue? I'm in Morris County, NJ
- Dawn (@DawnMC74) reported fromRandolph, New Jersey
@OptimumHelp it’s funny you want me to pay you for service but my service is always going out. How is that fair? We are supposed to pay for service we receive, so maybe credits us for when our service is out.
- Mario A (@toothdocx) reported fromEast Hanover, New Jersey
@optimum worst customer service ever. 25 year customer and they don’t give damn. 3 days no service
- Michael Wilson (@mwilson417) reported fromMountain Lakes, New Jersey
@OptimumHelp Have been having issues all afternoon in Parsippany (bordering Boonton). Is there a widespread issue or is it just me?
- Scotty Dimes (@scott_bednar) reported fromBoonton, New Jersey
@OptimumHelp internet outage 420A Green Street Boonton NJ
- BeerGeney (@BeerGeney) reported fromHopatcong Hills, New Jersey
@OptimumHelp is there an internet issue in Hopatcong?
- Susan Cohan (@susancohan) reported fromBoonton, New Jersey
@optimum what a ****** business model you have. A deal I made in good faith when I moved has been changed w/o notification and my bill went up $56. #bendoberandtakeit #fail #internetisautility
- Jamie Cryan (@JamieCryan) reported fromFlorham Park, New Jersey
@OptimumHelp For 3 days I’ve been trying to get help from you to fix an issue with @hbomax and you have been no help
- Josh 'Fuse' Mandell (@fuse9) reported fromSouth Orange, New Jersey
@OptimumHelp is there an outage in south Orange NJ, internet hasn’t been working for hours. @optimum
- Dawn (@DawnMC74) reported fromRandolph, New Jersey
@OptimumHelp every month my premium channels disappear ... why????? I get No credit - no explanation - I’m told I don’t get those channels meanwhile I pay for them every month!!!! I wish I never switched to you @AlticeUSA lies lies!!!
- Steve Chakravarty (@sushipra18) reported fromLake Hiawatha, New Jersey
@OptimumHelp I need confirmation for tomorrow this can’t go on you can’t cancel and tell me that the next appointment is next Saturday evening is this what your commitment is???? In this pandemic
- Mario A (@toothdocx) reported fromEast Hanover, New Jersey
@optimum @OptimumHelp so there has been a temporary wire suspended in the trees for over a month. One storm and 6 houses will lose service. No response from Optimum.
- Rick Morley (@agardenpath) reported fromBasking Ridge, New Jersey
@optimum @OptimumHelp You need to drop Newsmax from your service or I’m dropping you. I don’t want my money funding sedition and insurrection.
- RHR (@rhrnyc) reported fromFlorham Park, New Jersey
@OptimumHelp my landline is not working and I’ve tried everything . Please advise !
- Mario A (@toothdocx) reported fromEast Hanover, New Jersey
@optimum @OptimumHelp after multiple calls to restore service and optimum saying no reported outages. Today I see a tech outside he said 5 homes are without service. Bad customer service or just lies?
- eric k goldstein (@erickgoldstein) reported fromSouth Orange, New Jersey
@optimum @OptimumHelp off to a really bad start. Install scheduled three weeks ago for this am. Confirmed last night via computer call, they called at 8am and said tech is on the way. No show. I took off work to wait and they did not even call to say they were not coming.
- Mario A (@toothdocx) reported fromEast Hanover, New Jersey
@optimum 29 years with your company and I’m going to Fios because your customer service has plummeted
- Steve Chakravarty (@sushipra18) reported fromLake Hiawatha, New Jersey
@OptimumHelp it’s disgusting to see that am out internet for 3 days I have an appointment for 5-8 today and now you send a text it’s canceled and your customer care gives a number that no one picks this so not done you have disappointed me big time
- Scotty Dimes (@scott_bednar) reported fromBoonton, New Jersey
@OptimumHelp internet outage for multiple Town of Boonton accounts. 07005
Optimum Issues Reports
Latest outage, problems and issue reports in social media:
- Carolyn Harrison (@charrisontwo22) reported
@OptimumHelp Your technician disabled my service yesterday while working on my neighbors service. I have called several times for him to come back and they will not send anyone in a timely manner or connect me to a supervisor.
- YorkvilleMike (@YorkvilleMike) reported
@OptimumHelp Internet has been down for the last 48 hrs. Cable (TV) was working but for the last 24 hrs is extremely pixelated. Haven’t been able to make contact with CS due to no WiFi calling and spotty cell service…
- Comby (@Comby26959834) reported
@optimum @HISTORY What’s up with your service? Why is the entire tristate area always having problems with your WiFi? Garbage
- TomTomTV (@KobalGaming) reported
@OptimumHelp Im good man you ain’t going to be anymore help.
- TomTomTV (@KobalGaming) reported
@ThirdImpactGG @optimum The community raised 100k channel points in three streams to redeem this bad boy lmao
- TomTomTV (@KobalGaming) reported
@OptimumHelp Man, I have tried. Out of nowhere your uploads are bottoming out not sure why but you need to fix it!!
- N7|Grav Of War (@GravXReviews) reported
@PhaetosL @OptimumHelp i honestly have no idea.. they keep sending this outsourced person...who is a good installer but doesn't know optimum systems...and each time they tell me they are sending an optimum tech its the same person.he cant fix the issue
- Carolyn Harrison (@charrisontwo22) reported
@OptimumHelp Up to 72 hours for a response to fix a mistake made by your technician is unacceptable. This should be corrected immediately.
- Lexi Doodles (@LexiLewley) reported
@optimum is the worst cable company on the face of the earth. Their website has been blacked out for 2 weeks, and I’ve had 4 appts to install service. Two of those were canceled by #optimum for some odd reason (without telling me) that they couldn’t explain. One was ghosted…
- welike2throw (@welike2throw) reported
@optimum Or you can just answer why is my wifi out all over Long Island you dumb ****
